HOW DO I CUSTOMIZE SOMETHING?
Our checkout process has allowed our customers to be in complete control of how their items are personalized. Simply find the design(s) you love, click on the listing and choose your preferred shirt style and/or print colors from the selection menus. If you prefer an alternate design other than what is found on our website, please contact us here to discuss a unique custom design just for you!
WHAT IS YOUR CURRENT TURNAROUND TIME?
Our current turnaround time is approximately 10 – 14 business days. Business days are referred to as Monday through Friday and excluding Government Holidays. However, depending on current order volume this timeframe is subject to change.
CAN I GET MY ORDER FULFILLED MORE QUICKLY?
We do our absolute best to honor "Rush Order" requests for special events at no additional charge. However, most of the time we are dependent on material availability to switch we receive items needed to fulfill orders to the order specifications. In the event you need an order fulfilled more quickly than our noted turnaround, you MUST contact us prior to placing your order to ensure that we will have the ability to do so.
Rush requests cannot be honored nor accepted when the request is only included in the comments at checkout. We do not see these notes until it the order is ready for fulfillment, which is why we request that we be contacted prior to the order being placed. All request cans be made by submitting an email to email@example.com.
WHAT DOES "AWAITING FULFILLMENT" MEAN?
"Awaiting fulfillment" means that your order/payment has been received and is currently being processed. All orders are handmade to order. Once your order has been fulfilled, your order status will change to “Shipped” status and tracking information will be submitted via email.
WHERE ARE MY ORDERS BEING SHIPPED FROM?
All orders are created and shipped from Nashville, TN.
HOW IS MY ORDER SHIPPED?
We will ship all orders via USPS by Priority Mail or First Class Parcel. Always.
Delivery dates are not guaranteed. While we will do everything we can to meet delivery date requests, we cannot be held responsible for items not being delivered as requested due to carrier reliability. Southern Charm Designs is not responsible for lost, stolen, or damaged packages at the fault of the carrier. We will however, do everything we can to help assist in filing the appropriate claims to hold USPS responsible for the lost/damaged items.
SCD is also not responsible for delays in transit once packages have left our facility and are in the care of USPS.
Insurance is available upon request on all packages and must be issued prior to departure of our facility.
CAN I MAKE ANY CHANGES ON MY ORDER AFTER IT HAS BEEN SUBMITTED?
Any/all change requests to your order must be received within 48 hours of placing your order. Please log into your Southern Charm Designs account and use the messaging system to contact us OR you may email us directly at firstname.lastname@example.org. Please be sure to include your order number when sending an inquiry regarding your order with us.
After that 48 hour time period, your order has been processed through our systems and order specifications cannot be changed.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally. Please contact us prior to placing your order for a shipping quote.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Returns: Unfortunately, we do not accept returns on any items within our shop, due to the fact that we hand make each item after they are ordered, customized and tailored just for you!
Exchanges: Our exchange policy applies to orders without personal customizations OR items with our standard print design colors. Items with glitter prints are not eligible for exchange. If you ordered an item that does not fit you correctly we will be would be happy to exchange it for a different size, if applicable.
All exchanges will be subject to the same turnaround time that is listed on our homepage at the time of receipt. You must contact us before sending any items back and you will be responsible for paying shipping fees. Any and all additional fees will be sent via a separate invoice through Paypal or you may forward a prepaid envelope for us to use when mailing out your exchange.
All exchange items MUST be unaltared upon receipt (cannot be washed, worn, or damaged). If an item is received that appears to be washed/worn it will be refused and returned back to you.
Due to the customized nature of all of our products, refunds are not accepted. Please review our size charts and order details to ensure accuracy prior to placing your order.
We strive to ensure that all items are created per order specifications and are checked over for quality prior to sending out your order. In the rare circumstance, if you received an item that has a defect (such as rip or lose seam) - we must be contacted within 72 orders of order receipt to ensure that we can get replacement processed for you as quickly as possible. If 72 hours have passed since your order was marked as delivered, we will be unable to provide a replacement and it will be assumed that the defect was caused by the consumer.
RAISING ARROWS - Unfortunately, we do not accept returns on RA products. All sales are final. If you are unsure of sizing, please check the available measurement charts accompanied in each listing / product descriptions.
DO YOU OFFER DISCOUNT CODES?
Yes we do. We offer flash sales and giveaways on our social media accounts. For our returning customers, if you submit a fan photo of you showing off your new gear, we will send you a coupon code for 10% off a future order.
DO YOU OFFER BULK DISCOUNTS?
Yes, we do offer bulk discounts. Please contact us for a quote at email@example.com with the subject BULK DISCOUNTS.
WOULD YOU BE WILLING TO DONATE TO OUR CHARITY?
Yes, we do/have donated to several different charities in the past. Please contact us directly at firstname.lastname@example.org with the subject DONATION REQUEST for more information.
If you have questions that have not been addressed, please contact us by clicking here.